For enquiries, and bulk orders, please email hello@ThePaperStone.com.
For Distribution and Franchise info, please click on the Distributors tab.
For enquiries, and bulk orders, please email hello@ThePaperStone.com.
For Distribution and Franchise info, please click on the Distributors tab.
The Paper Stone 
Hi, I accidently bought the wrong item at the store today at Jurong. Possible to exchange?
Hey Nadiah, Oops! If the item is in saleable condition with packaging and tags (if there were any), and if you’ve the receipt, we’d definitely make the exchange for you. Just come on down to our store again. 🙂
Thanks!
TPS Team
What about refunds? I bought something that’s still in perfect condition and with receipt at he bedok branch can I have a refund for it?
Hey there! Might we know why you’d like a refund? We would certainly hope the product was to your liking. In any case, products bought with cash can be refunded at the outlet you bought it with receipt, and with the product in perfect condition with all tags. Unfortunately, for items bought with membership credits, we are unable to give refunds, but we can definitely allow exchange of the product, even if it’s a different product. Hope this helps!
Hi, I just purchase a whole lot of items at harbor front outlet.. However my animal sharpener wasn’t in the bag although I’ve paid for it. As I was in a hurry to catch my ferry I realized in when I was on board the ferry. Is it possible for me to collect it once I’m back in Singapore?
Hey Nura,
Oops oh dear. Ok please come by our HF outlet when you are back with your receipt to collect the animal sharpener. Sorry it was missed out. Have asked the sales execs there to take note on this.
Thanks!
Allison
TPS Team
Thanks!! Appreciate your great service. Will drop by once I’m back this wkend
You guys should get an online store!!☺️
Hey Kimmi, yes! We are working on it. But have been busy as we are opening 3 more outlets! 🙂
Hi,
Do you guys sell any polka dots paper or origami or wrapping paper? Cuz I need it badly for a bday card for my bf 😦 if you do have, may I know how much will it cost?
Thank you!
Hey there, we don’t have polka dots, but we do have a dotty wrapper in pink or turquoise. It’s $1.90 for one piece and $3 if you buy two. We also sell other patterns like hearts, London prints, and toy soldiers. Go check them out later? 🙂
Hi is the wrapper transparent plastic or it’s paper with the color base and white dots?
Hey it’s paper based with white dots. The pink wrapper has pale pink dots as well. I’d post up a pic on the blog now.
Hahah yup saw and bought thank you! 🙂
Hi, I bought several items at your parkway parade branch yesterday at about 5pm and I realise when I got home they have forgotten to place the London cup into the bag.
My membership card is 109667 under the name Nicole Ng
Hope you can confirm they have my cup and I will pick it up this Saturday.
Many thanks
Nicole Ng
Hi Nicole, thanks for your email. Oh dear… Sorry to hear about this. I have checked with the staff at Parkway and they said you bought various items and the mug was placed in a bag by itself. Could you double check that you haven’t misplaced it as well? The reason is because they have tallied the stock for mugs and there isn’t one left at the counter either.
Please email caraliu@thepaperstone.com for further queries.
Many thanks!
TPS Team
Hi Mei Juan, thanks for your interest! Could you email enquiries@thepaperstone.com for more info? Or you could drop a message on Facebook too. 😉 thankie!!
Hey I saw on your new website (http://thepaperstone.com/newsite/#) that there’s a 10% off online orders, but when I clicked on your ‘all products’ and all the other tabs, it says that there are ‘no products matching this selection’. May I know if there is another link with which I can access the online shop?
Thanks!
Hey Denise, so sorry but the site is a draft version that’s not ready yet. Our online store has unfortunately had some hiccups. We will endeavor to get something up as soon as possible. Many thanks for your support and patience! 😉
Hey I got a Dino sling bag for my Christmas present. Can I exchange it for a London design ?
Thks!
Hi Michele, if the product is not used, with tags and packaging all intact, and with a receipt, we can exchange the sling bag for you. Do come by our store. 🙂
That’s great. But it is a present … No receipt (not so nice to ask her for one) , but I know it was purchased on 23 Dec at Nex in the evening . Still possible to exchange rgt? Pleaseeee…?
Hey Michele, did your mom email too? I think my colleague may have replied her too. No problem with the exchange. 😉 Come on down!
Yes! My mom emailed too! And she got it exchanged to London for me too! Thank you!!!! :)))
I was at the Hougang Mall outlet on 18.1.14 @9.30pm . I realised I drop my Passion Card Ez-link card while waiting for my bus but not sure whether it was at the shop.
Hi Cheng Noi, we will check and let you know if we find anything there. 🙂
Hi there! I’m really interested to work at TPS. May i know what are the requirements and how to apply for the job? 🙂
Hey Nurul, please email your resume to HR@thepaperstone.com. Many thanks! 🙂
I don’t understand how you can miss putting a paid item into the bag. When I got back barely an hour after purchase at Tampines Mall outlet, my daughter can’t find one item. Checked website for a contact but found nothing. Now I have to drop her again to try to get it. Being a Saturday parking is already impossible.
Hi Karen, many apologies for this. Could you email us at hello@thepaperstone.com or leave us your mobile number so we can contact you?
Again, we are very sorry for the inconvenience.
Kind regards,
Allison
TPS Team
Hi! May I ask if you guys are currently hiring part-timers? 🙂
Hi Kylin, yes we are. But there’s a minimum commitment period of 3 months. Please email your resume to HR@thepaperstone.com.
Thanks!
Hi, I just bought a Scrap Book from your store in JP. When we reach home to start scrapbooking, we found that the pages we stuck together and when we try to pry it apart, the paper tore from the page. So if i were to go back to the shop, would i be able to get a replacement ?
Hi Jubaidah,
Very very sorry for this inconvenience. Please do bring your scrapbook back to the shop for a one-to-one exchange. If you have the receipt, it will be good.
Thank you very much for your support. And we apologise again for your less than perfect experience with us.
Best regards,
TPS Team
Hi, may I know what is the minimum requirement to apply for full-time? (e.g at least 3 months?)
Hey there, yup the minimum commitment is 3 months. Please email us at HR@thepaperstone.com
Thanks!
Hi is there any Part – Time Job available ? 🙂
Hi Jolin, thanks for the interest. Please email hr@thepaperstone.com with your resume and details. Minimum commitment period is 3 months. 🙂
I wanna ask hiring for Part-time? 🙂
Hi Amirah, we are looking for full timers at the moment. 🙂 Thanks!
Hi, I wanna enquiries is there still job openings and do they take in malau girls wearing hijabs/head scarves?
Hi Nurul, pls email your resume to HR@thepaperstone.com. And we don’t have any problems with head scarves for religious reasons. 🙂 Thanks!
Is it possible to show some pictures of the pencil cases available ?
Hi Joanne, have you checked out our Facebook page and the album “merchandise”?
Hi Joanne, you could also take a look at our photo albums on our Facebook page. 🙂
Do you have an age limit on hiring full time? I am 17 and I am interested as I have stopped school for the moment!
Hi potatofag! Could you email us at HR@thepaperstone.com? Thanks so much 🙂
Hello! I am interested in applying full time position while waiting for university application next year. Are there any requirements for the full time job? 🙂
Hi Fatin! Thanks for asking. Please email us at HR@thepaperstone.com with your resume and queries. Thanks!
Hello, im looking for part time position. prefered east side…thank you.
Dear Mechil, please email us at HR@thepaperstone.com. Thanks!
Hi, may I know if there’s any vacancy for part time or temporary assistant in any of your outlets? I am currently taking my Os it’ll be over in the end of October. I can start immediately after 1st November 🙂 If there is I dont mind coming down for an interview! Thank you! Hope to hear from you soon 🙂
Hi there! Please email us at hR@thepaperstone.com. Thank you! PS- good luck on your exams!
Hi there! Is there any part time jobs vaccancies left?
Please email us at HR@thepaperstone.com for jobs. Thank you.
Is there any vacancy as i need work part time or full time at lot 1 area …
Please email us at HR@thepaperstone.com for jobs. Thank you.
Hi i just wanna enquire whether is there a job vacancy for two or maybe a person at your bedok mall outlet?
Please email HR@thepaperstone.com for job enquiries. Thank you.
Hi there. May I know whether TPS still looking for a full timer ?
Pls email hr@thepaperstone.com
Hey if you don’t mind can i know what is the pay/per hour for a part timer? 🙂
Pls email us at HR@thepaperstone.com. Tks!
How long will you guys take to reply to the emails being sent in regarding job applications? 🙂
Dear Elohml, we will reply you if you are shortlisted. Pls direct your job inquiries to HR@thepaperstone.com Thanks! 🙂
Bought a notebook in wed and realised that the inner page are upside down. I throw my receipt. Can I exchange since is a damaged item.
Hi Amu, oh dear, we are sorry to hear this. Could you kindly email us at hello@thepaperstone.com so we can arrange it for you. Thank you!!
Hi, may I know when will I get a reply? Thank you.
Sorry..juz email to the address you provide. Thanks
Hey, both me and my friend are really interested in working at paper stone but is it possible if we work together in the same store? or will we be posted to different store? and we’re only able to work for 1 month since it’s our holiday. so is it possible? 🙂
Hi Shah, thanks for asking. Unfortunately we require a minimum of 3 months commitment for even part timers. Another time perhaps? 🙂
Hi i’m interested in working at TPS but is it true that for part timers we have to work 10hours a day?
Hi! We apologise we are unable to reply promptly due to the busy year-end season. Rest assured we will contact you If you are shortlisted. Thanks!
Are we allowed to work with friends?
Hi! We apologise we are unable to reply promptly due to the busy year-end season. Rest assured we will contact you If you are shortlisted. Thanks!
Hi, i hv made a purchase last night n notice that there wasnt any member disc reflected on the receipt for the items i hv purchased. I made my payment using my TPS card for payment. May i know how to check other than making a trip back to the store? Thanks!
Hi Joyce,
Thanks for contacting us. If you had swiped your card and keyed in your PIN, your items would have automatically been charged at members’ prices. Please email us at hello@thepaperstone.com so that we can further clarify for you. Perhaps you could send us a photo of the receipt?
Thanks!
TPS team
Hi! May i know if there’s job vacancies for part timers at TPS bedok mall?
Pls direct your job enquiries to HR@thepaperstone.com. Thanks!
Apakah saya beli di toko ? Alamat toko nya di mana ya ?
Terima kasih
Hi Norman, we have shops in Singapore and Manila Philippines.
Our Singapore stores can be found here https://thepaperstone.wordpress.com/stores/
Hope this helps you. Thank you!
I am looking for quality craft paper. Does Paperstone at Lot 1 carry?
Hi Mrs Tan, so sorry we don’t sell craft paper at the moment. 🙂
Hey there! I was wondering if secondary school students waiting for their O-Level results can apply for a job? May I know the criteria for those who wants to apply and what positions are available? 😊
Hi Latifah. Our minimum age preference is 18 years and older. Pls send your resume to hr@thepaperstone.com. Thank you!
Hi, I would like to ask do you have any job vacancies for part time?
Hi there pls email hr@thepaperstone.com for job inquiries. Thanks!
Hi! May I know are you guys still hiring people at Seletar Mall ?
Hi there pls email hr@thepaperstone.com for job inquiries. Thanks!
Hi! May i ask if you guys still hiring part timer?
Hi Ina, pls email us at Hr@thepaperstone.com with your resume. Thanks!
I alrdy send my resume. Hope can get a positive reply from you. Thank you.
Hi! Is there any vacancy available for work part timer at lot 1 area?
Hi Evelyn,
Kindly email us at HR@thepaperstone.com. Thank you!
Hi,i would like to apply for part time,but i do not know how to do a resume,i have not done it before,am i still able to apply?
Hi Ling, just email us and
Hi Ling, just email us with your details of your school education and work experience and we will get back to you. Thanks!
I am ur jurong point customer. How can i reach u as ur store from jp has moved.Thanks
Hi Mrs Nagamani, thanks for your support. Our nearest store to JP now is Lot One and we will be opening our new store at Jem by end July. Do come and visit then !
I bought a journal with monthly and weekly planning pages but inside is a notebook with just lines. Can I exchange it. I bought it from jem
Thank you
Hi, may i know how much does paper stone pay hourly?
Hi Siti. Pls email us at HR@thepaperstone.com with your resume. Thanks!
Hi dear,
I am interested to work at paperstone as a part-timer. May I ask what is the rate and what is the minimum working hours required per week?
Hi Lynette. Pls email us at HR@thepaperstone.com with your resume. Thanks!
I would like to buy scrapbook. Pleasee me the catalogue